Refund policy

CLAIM AND RETURNS

The Customer must immediately check the status and conformity of the products upon receipt / collection of the Products.

All claims relating to the conformity of products with respect to the order, also in terms of quantity and / or external appearance must be made upon receipt of the goods and communicated in writing to BAGSTER, no later than 8 (eight) days from receipt.

Claims for Products that have undergone any type of processing by the Customer maybe deemed not valid.

The return of the Products must be authorized by BAGSTER. The “pick-up” by BAGSTER of contested Products does not mean acceptance of claim. The Products returned by the Customer without authorization will be kept available to the Customer at his own risk with transportation costs included, storage and management charged to the Customer. The return of products to the Customer is subject to the rules governing the Delivery. BAGSTER reserve the right to levy a handling charge for returns that confirm to the original customer order.

 

Management of returns

Any return agreements will take place for exchange of goods and not for credit note. We reserve the right to repair or replace where possible.

Products subject to any special offer maybe excluded from the right of return.

Returned products must arrive at the BAGSTER warehouse free of charge within and no later than 10 days. from the date of authorization of the return, with a copy of the original invoice.

Returns must be received intact (including the packaging); returns in open or damaged packaging will not be accepted.

Any possible unauthorized return will be rejected. Any “pick-up” does not constitute acceptance of the return.

All non-accepted returns will remain the property of the Customer, at his disposal and will not be covered by any insurance.

The accreditation of the returned and accepted goods will be made on the basis of the sale price to the Customer at the time of delivery. Any claim can be examined only if the Customer is in order with the payments.

 

WARRANTY

BAGSTER guarantees the Products exclusively for any faults resulting from production defects.

BAGSTER guarantees the only material integrity of the Products at the time of delivery (hereinafter, the "BAGSTER Guarantee"). Any defects covered by the BAGSTER Guarantee must be reported by the Customer, under penalty of forfeiture, no later than 10 (ten) days from the date of delivery.

In case an BAGSTER Warranty, the Customer will have the right to the replacement of the damaged Products upon return of the faulty item.

The shipping costs necessary for the replacement of Products are the responsibility of BAGSTER.

The guarantees do not become effective if the Customer has not made a written complaint in the within the terms.A